We allow returns of new unopened product within 14 days from shipment date. We charge a 20% restocking fee, and the original cost to ship the product will not be refunded. It is the customers responsibility to return all items to Beaconrockmedia for return. For a return authorization please contact our customer service staff:

If an item purchased from Beaconrockmedia is found to be defective, Beaconrockmedia will exchange the disc under the manufacturer’s warranty for the same movie as long as the movie is still being sold from the studio. Customer proof of purchase is always mandatory and exchanges are only made, no refunds. In the possible event the movie is no longer available, or has been re-released by another studio, or is no longer covered by the manufacturer's warranty, Beaconrockmedia deems the warranty void. The customer is responsible for all shipping charges in returning all items, we pay all shipping charges to resend the item back to the customer after receipt of the damaged movie.

Under no circumstances does our warranty cover the following:
- Discs that are not in “like new” condition.

- Physical damage due to shipping or handling, neglect, or use of a defective or broken equipment.

- Any part of the product (discs, jackets, or cases) which have been subject to above normal handling and are no longer in “like new” condition.

- Parts of the product which have been subjected to marking or labeling stickers, pen marks or other non-removable tools.

- Beaconrockmedia will not be responsible for discs that cannot be played in certain systems.

-Beaconrockmedia will not be responsible for any movie that is returned to us that is a bootleg, copy or any other unauthorized illegal duplication of a movie.

* A copy of your Beaconrockmedia email as the proof of purchase(we sent this email to your Amazon email address)
* The detailed reason why you are returning the title.

Use a strong shipping package to prevent damage to the merchandise while shipping. Do not use containers which will allow returned products to become damaged. We offer the U.S. Postal Service Priority Mail as a usually reliable method of shipping. Insurance may need to be purchased separately.

For a return authorization please contact our customer service staff:

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